OMNICHANNEL CONTACT CENTER WORKSHOP

  • Discover customer experience trends in 2020s
  • Optimise your Contact center cost by leveraging the leading technology from Cisco.
  • Build & design your contact center that well integrated with your existing system and business model.
  • Implement an omnichannel contact center that improves customer interaction and productivity among your employees.
  • Expand your network with top manager in contact center industry.
Time Topic
9:00 Registration & Morning refreshments
9:30 Welcome Remarks
9:40 Base & Cisco Introduction
9:50 Cisco Contact Center Solutions
10:10 CRM for Customer Service
10:30 Coffee Break & Networking Opportunity
10:45 Omnichannel Demonstration
11:15 Q&A
11:45 Lucky Draw
11:55 Networking Lunch

EVENT SPONSORS

TOP