Established in 2005, Base is currently an expert in implementing Call Center & Contact Center with more than 12 years in this industry. Our hosted solutions firstly are affordable for organizations in Viet Nam and secondly provides the world’s best customer experience platform. We based on our clients business operation to provide exceptional customer experiences while meeting key business metrics.
Customer service is more strategically important than ever before, and customers are also more demanding. With our Call Center solutions, you can close the gap between your customer service goals and the service you are actually able to deliver. Besides sophisticated features like ACD Precision routing, customer self-service through IVR, CTI screen pops to inform agents of customer history, and the powerful CUIC highly customized report, we have all the tools you need to deliver exceptional customer service to even the most demanding customers.
Outsourcing or on-premise?
Outsourcing service helps you to simplify everything: no need big investment in the beginning, no need the powerful IT team to control any application, software or hardware. That's how you will earn more time to create exceptional customer experience.