Call Center Metrics

Call Recording

Video Contact Center - Disruptive technology


Our Company

Established in 2005, Base is currently an expert in implementing Call Center & Contact Center with more than 12 years in this industry. Our hosted solutions firstly is affordable for organizations in Viet Nam and secondly provides the world’s best customer experience platform. We based on our clients business operation to provide exceptional customer experiences while meeting key business metrics.

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Our Solutions

Customer service is more strategically important than ever before, and customers are also more demanding. With our Call Center solutions, you can close the gap between your customer service goals and the service you are actually able to deliver. Besides sophisticated features like ACD Precision routing, customer self-service through IVR, CTI screen pops to inform agents of customer history, and the powerful CUIC highly customized report, we have all the tools you need to deliver exceptional customer service to even the most demanding customers.

Outsourcing or on-premise?

Outsourcing service helps you to simplify everything: no need big investment in the beginning, no need the powerful IT team to control any application, software or hardware. That's how you will earn more time to create exceptional customer experience.

The Advantages of Our Call Center Platform

Cisco Technology

This is the world’s top Leader of Customer Experience Platform. We are now presented as Advanced Technology Partner of Cisco in implementing Call Center & Contact Center infrastructure.

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High Stability

Cisco's Call Center technology platform accumulated many years of experience in building IT infrastructure for large enterprises, requiring high operational stability.

Applications Integration

Integrating with specialized applications not only helps deliver a good customer experience, but it also brings greater productivity to the workforce.





Prices are quoted in "seat".
"Seat": the number of agents logged into the system at the same period of time.

Flexible payment

Optional by monthly fee, quarterly or yearly.
Upon to the actual "seat" being use in that period.
No matter if the user is agent or supervisor.

No initial investment costs

No investment for hardware, software, copyright.
No operating and maintenance costs.

Professional support team

Support staffs are experts in Contact Center.
Support via hotline and email.
24/7 support with a commitment to respond to specific type of incident.

Implementation3 simple steps

Around 2 - 4 weeks depend on requirements and type of business.

Select a package

Choose a package that meets your requirements. Base will give free consultant about the operational process while ensuring the following criteria: full functionality, reasonable price, guaranteed to use.

Join the launch

The startup program provides you with the basics of call center operations, such as call flow, workflow, reporting criteria. Recognize and unify requirements for deployment.

Provide service

Base will provide you with configuration and system, handover device. Before put the Call Center or Contact Center into operation, we will have a go live day to test in order to ensure the stability of the system.

Integration Power

Customers are frustrated when they have to repeat the story when talking to multiple agents. For agents, they feel stressed when working with complex systems with multiple operations. Base provides the ability to integrate Call Center with well-known CRM applications to help agents capture the information they need to better serve their customers and make them more satisfied.

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Head office:
Hotline: +84. 28 3551 6000
Add: Flr 12B , REE Tower, 9 Doan Van Bo str. , Ward 12, Dist. 4, HCMC, Vietnam.

Hanoi Branch:
Hotline: +84. 24 3200 8333
Add: Flr 18, VCCI Building, 9 Dao Duy Anh str. , Phuong Mai Ward,  Đống Đa Dist., Hanoi, Vietnam.


For Free Consultation

Our Partners

Our Customers

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